PawSafe / Support
When something does not move forward.
These are the key notes for the app and for a helper link received with a notification.
You received a message
Open the link from the message. The helper page shows the emergency only after your explicit action. After that, your access is protected and limited in time.
You answer with I’ll help or I can’t. After “I’ll help” you can still choose I can’t after all. PawSafe then asks the next helper.
What delivery means
| Queued | The delivery job was accepted for sending. |
|---|---|
| Delivered | The provider reports delivery to the destination network. It does not mean the message was read. |
| Unknown or failed | Delivery could not be confirmed. Check the link again later or contact the owner directly. |
App notifications, SMS, and WhatsApp
App notifications are free. SMS and WhatsApp come with an optional subscription. The App Store shows the current price and term before purchase. Delivery depends on the network, the device, and the helper's settings.
Emergency ended or link invalid
Only the owner ends the emergency. After it ends, is revoked, or expires, protected emergency details are not shown again.
An emergency link currently expires after a maximum of seven days. Your access ends after 24 hours or earlier when the owner removes you as a helper.
Contact support
For privacy requests, correction, deletion, objection, or technical questions, contact:
Do not send invitation links, emergency links, or full addresses in a public channel. Immediate danger belongs with your local emergency service.
Report unlawful content
Report unlawful content in PawSafe, for example an uploaded pet photo, by email to webmaster@blocksize.one. Describe the content as precisely as you can and say why it is unlawful. This address is also our single point of contact for authorities under Article 11 and for users under Article 12 of the Digital Services Act (DSA). We reply in German and English.
Get PawSafe
PawSafe is on the App Store for iPhone. For Android you can sign up to be notified.