PawSafe / Support
When something does not move forward.
These are the key notes for the app and for a contact link received with a notification.
You received a message
Open the link from the message. The contact page shows the incident only after your explicit action. It then creates a short-lived, protected server session.
You can choose your current status. On the way, checking, safe confirmed, cannot help, and can no longer help are shown separately from delivery status.
What delivery means
| Queued | The delivery job was accepted for sending. |
|---|---|
| Delivered | The provider reports delivery to the destination network. It does not mean the message was read. |
| Unknown or failed | Delivery could not be confirmed. Check the link again later or contact the owner directly. |
App notifications and SMS coverage
App notifications remain free. Optional SMS coverage currently costs €9.90 per week or €39.90 per year and renews automatically. The App Store shows the price, term, and cancellation options before purchase. Delivery depends on network, provider, and configuration.
Incident closed or link invalid
The owner can revoke the incident. A contact can close it with “safe confirmed” after selecting every pet involved. After closure, revocation, or expiry, protected incident data is not shown again.
An incident link currently expires after a maximum of seven days. The contact session ends after 24 hours or earlier when the owner revokes the contact.
Contact support
For privacy requests, correction, deletion, objection, or technical questions, contact:
Do not send access tokens, SMS links, or full addresses in a public channel. Immediate danger belongs with your local emergency service.
App Store
The download link will be enabled when PawSafe is available on the App Store.