Terms | PawSafe

1. Scope

PawSafe helps owners manage a self-started safety window for pets, confirm a return, and notify selected contacts about an incident. Contacts can report their own help status through a protected link.

2. Not an emergency service

PawSafe does not replace emergency services, rescue services, veterinary emergency care, or personal supervision. In an immediate emergency, use your local emergency number. A technical delivery confirmation does not mean a message was read or help was provided.

3. Owner responsibilities

The owner provides accurate and current safety, pet, and contact data, selects only contacts who may be notified, and confirms a return. The owner may revoke an incident.

4. Contact responsibilities

A contact uses the protected link only for the stated incident, does not share access information, and reports their own status accurately. A “safe confirmed” response closes the incident after the contact selects every pet involved. “On the way” and “checking” leave the incident open.

5. App notifications, SMS, and availability

App notifications remain free. Optional SMS coverage currently costs €9.90 per week or €39.90 per year and renews automatically. The App Store shows the price, term, and cancellation options before purchase. SMS jobs may be queued, delivered, unknown, or failed. Delivery depends on network, provider, and configuration and does not promise that a message was read or help was provided.

6. Availability and changes

Features and availability may change for security or operational reasons. A technical delivery confirmation depends on network, provider, and configuration.

7. Content rights

PawSafe’s brand, design, text, and software may be used only within the limits of applicable law. Third-party rights remain unaffected.